Order and Delivery

FREE SHIPPING

Take advantage of our complimentary shipping offer on all orders.

INTERNATIONAL SHIPPING

For our global customers, please note that there may be additional taxes, customs duties, and fees applied upon delivery. These charges are the responsibility of the recipient and are not included in the shipping costs charged by By-coco. We recommend reaching out to your local customs office before placing your order to inquire about any potential fees.

By-coco facilitates international shipping to most countries with packages dispatched under the DDU (Delivery Duty Unpaid) system. This means that recipients are responsible for settling any inbound duties, taxes, and customs fees. Below, you'll find a breakdown of our courier partners, estimated delivery timeframes.

COUNTRY: DELIVERY TIMEFRAME

• UK: 5-8 Business Days

Please be aware that international shipping may entail longer transit times compared to domestic shipping. Additionally, tracking updates on courier websites may take 1-4 days to accurately reflect the status of your shipment. By-coco does not assume responsibility for customs fees, duties, or taxes, nor do we accept liability for lost or stolen packages during international transit.

In some instances, customs authorities may hold packages for inspection, leading to delays. We encourage customers to coordinate with their local customs office to determine if any additional fees or inspections apply to their order.

Should customs hold a package, customers may be required to provide necessary documentation or information for release. By-coco disclaims any responsibility for delays or additional charges resulting from customs holding packages.

Holiday Shipping Delays

Please be aware that shipping companies experience increased activity during the holiday seasons, which may lead to delays. While these delays are beyond our control, we appreciate your patience and understanding.

Vacation Considerations

If you plan to be away and are concerned about receiving your package on time, please contact us before placing your order. Typically, packages are delivered within 5 to 8 business days. However, during busy weekends and holiday periods, we cannot guarantee timely delivery.

Delivery Terms

Most orders are delivered within the stated delivery period. Nonetheless, due to high demand at our shipping partners, there might be occasional delays. We appreciate your understanding in these situations.

Tracking and Assistance

We provide a tracking number for every shipment, allowing you to monitor your package's progress. If you have any questions or need assistance, please email us, and we will help you resolve any issues.

Incorrect Address

Please note that once an order is placed, the shipping address cannot be changed. Be meticulous when entering your information at checkout. Incorrect address submissions will incur a re-shipment fee of 7 Pounds, payable by the customer. Ensure all details are correct to avoid additional costs.

Cancellation Policy

Cancellations are accepted on the same day of the order until 10:00 PM. After this time, the package is considered shipped, and we cannot halt delivery. Once an order is in transit, it cannot be cancelled, and refunds are not issued.

Not at Home - What Should You Do?

If you are not at home to receive your package and have received an email or note indicating a missed delivery, it's important to take action quickly. Here’s what you can do:

1. Contact the Shipping Company Directly: Since your name and other personal details are associated with the package, we are unable to contact the shipping company on your behalf. It is crucial that you get in touch with them as soon as possible to arrange a pickup or redelivery.

2. Tracking Your Package: You will always receive a tracking number from us via email. It is your responsibility to monitor the delivery status of your package. If you encounter any issues or if something is unclear, please contact us by email. We are here to help! Additionally, remember to check your junk or spam folders as sometimes communications from shipping companies might end up there.

3. Limited Delivery Attempts: Some carriers may only attempt to deliver your package once before transferring it to a local parcel shop due to logistical constraints. It is advised to be vigilant and arrange to pick up your package from the parcel shop promptly to avoid any complications.

4. Accepting the Package: If you choose not to accept the package upon delivery, you will forfeit the right to return it and receive a refund. To receive a refund, you must accept the package and then return it to us in accordance with our return policy.

By taking these steps, you can ensure that you manage your delivery effectively, even when you are not at home to receive it directly.